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Your pledge
Your pledge lives in the Clearing app. Here is how to check it, withdraw, appeal or ask for a hardship release.
See your pledge status
Open Clearing on your iPhone or iPad and go to the Pledge tab. It shows the amount, your free-by date, the status timeline and every protected device. The Mac app shows a read-only summary. For your privacy we never show pledge details on a web page.
Withdraw within 14 days
In the app: Pledge → Withdraw pledge. On the web: Withdraw from contract
Appeal a notice
Use the link in the notice email, or in the app go to Pledge → Appeal. You can also write to [email protected]. Nothing is charged while an appeal is open. How appeals work.
Request a hardship release
At any time during a pledge: in the app under Pledge → Request hardship release, or by email with the subject “Hardship”. A person decides within 3 business days. If granted, the pledge ends without a charge.
Apple Pay and Wallet
If you saved Apple Pay for your pledge, Wallet lists it with your free-by date and links to this page. That date is when the pledge ends. If you make it, nothing is charged. A charge can only happen after a forfeiture event and the 48-hour notice. After the pledge ends you can remove the card in the app.